Do not work here - Avis employé Enforcement Agent Dukes Bailiffs

Thank you for your feedback, we are sorry to hear that your experience wasn’t as positive as we would have hoped. At Dukes, we are committed to offering salaries that exceed market standards. These are reviewed annually to ensure they surpass industry trends and reflect the valuable contributions of our team. Ethical enforcement is at the forefront of what we do because our practices and resources support people in getting out of the cycle of debt. The role of Enforcement Agent is not to 'do whatever it takes' or to increase anyone’s debts, but to deliver exceptional customer service, offering solutions and advice to customers on how they can manage and overcome the situation they find themselves in. At Dukes, we maintain high standards for how we engage with our customers, with stringent QA guidelines in place for staff that exceed industry standard, to ensure that high performance is maintained and rewarded. We apologise that you felt that in maintaining our high standards and high performance it came across as micro management. All reviews that we receive across our various platforms are organic and we do not request anyone to write a false positive review. Every positive review reflects the genuine experiences of our team, and we’re proud to see the positive impact we’re making at Dukes. Equally it is important that we gain honesty in feedback from our team, as it helps us continue to grow and create an even better working environment for everyone. Our managers are dedicated to acting professionally, valuing and supporting each member of the team. We encourage all our team to have open conversations with their managers if there are any concerns. If you did not feel your concerns were addressed when you were here, please reach out to us directly at hr@dukeslimited.co.uk so that we can listen to your feedback in detail and learn from it.