9y
Thank you for taking time to note issues we need to address. I'm happy to say that as of Jan 2017, many of these issues have seen significant change and improvement. A number of changes have been made at senior management levels to improve and deepen the management talent. We recognized in 2016 that the culture of the organization was a problem, and have been actively working to change and improve that culture. We don't claim to have all of the issues solved (we always will work to improve) but the culture as of January 2017 is much different, and much better, than it was in Feb 2016. One of our CEO's objectives for the company is to be a top 150 place to work in the Twin Cities. This won't happen overnight, but we do have a clear strategy and action plan to make it happen within the next year! Sales management includes meeting with the sales manager one on one with the sales manager on a bi-weekly basis to review goals and performance, identify tools, training, and techniques to make every account manager more successful. We are a fast changing organization, so while this review reflected the former employees opinion, it is quite old and doesn't reflect the reality today.