Poor Management in Customer Service - Avis employé Customer Service Everbrite

Very poor management in customer service roles. This poor management is the cause of low moral throughout the organization. A new low at Everbrite occurred recently with the termination of a long-tenured customer service worker who was with the company 39 years, an individual so very kind to everyone she met and faithful to Everbrite. This dedicated person deserved so much more BUT no she is gone because of poor management decision making once again.