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      First Focus

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      Decent place to start your IT career - Avis employé Senior Technical Account Manager First Focus

      4,0
      21 oct. 2025
      Senior technical account manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

      Inconvénients

      Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

      Découvrez plus d’avis sur First Focus

      1,0
      5 juin 2025
      Executive
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      None of note to be honest

      Inconvénients

      Executive is afraid of the CEO. So much so, they capitulate every time there is an idea that’s not his. I’ve never engaged an organisation that talks so strongly to their method/culture (have a manual about how much they care), and not actually live it. Long term executive group who have been beaten down to the point that they serve very little function other than a go between the CEO and the staff. CEO approach is about control and demeaning others. So much so, that anyone with a behaviour that’s not his (robotic, impersonal and lacking empathy) is ousted. If you value relationships and connection with the people you work with, then you’re pushed down or gaslighted for being yourself. Was disappointed by the way the exec talked about the staff, as if they weren’t anything but a resource to achieve their next commercial gate. Read, make as much money as possible for themselves. If you’re a professional in the sector, who has the right values, then avoid this company.

      11
      avatar
      Réponse de First Focus
      11mo
      Ouch! I think it speaks very highly of the Executive team and the culture that exists in the broader business that even very early on everyone had come to the same conclusion - that you weren't going to be the right fit. That was a tough call to make, and I certainly didn't enjoy making it, but we're pretty protective of our culture and there was a mismatch that wasn't going to work. That doesn't mean that our culture is right and others are wrong, they're just different, and it's important that everyone finds the place that's right for them. I look forward to coming to work every day because I get to spend time with awesome people, make a difference with our fantastic clients, and genuinely try to build the best MSP in Australia. There are so many great people in the business that share that vision and go above and beyond to make that a reality every single day, and it's a credit to them that they're also keen to share their views with me - including their thoughts on good and bad executive hires! We share your disappointment that it didn't work out, and I hope you find the right new place where I'm sure you'll be able to do fantastic work.
      1,0
      23 sept. 2025
      Ssytem engineer
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      None that I could think of

      Inconvénients

      The environment is extremely toxic. Supervisor was delusional, always preaching about “core values” and “pushing people,” but in reality everything boils down to their own personal and subjective judgment. Metrics are achievable, but if they don’t like you, they’ll find ways to push you out. Their so-called “core values” are nothing but lies. Leadership is weak, and the overall culture feels eerie and discouraging

      12
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