Great place to start - Avis employé Helpdesk Support Analyst HTEC

3,0
1 mars 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

People are good, need to put the work in to learn and grow.

Inconvénients

Fired all of the 1st lines, opened up a new office in the philipphines for 1st line checks. only 2ndlines and 3rd lines left at htec support helpdesk. was able to become 2ndline but left because of the workload becoming too much.

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1,0
28 mars 2018
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The people are great! The people enable you to learn from them, even when the company doesn’t promote it as much. Although recently they have been pushing for more training which is good.

Inconvénients

- Wayne Manor - Pension - Sales driven, customer always comes first even in dire situations. As soon as the customer threatens to leave, the situation becomes a priority and the teams are expected to just deal with it. - unrealistic deadlines, deadlines proposed by the dev teams aren’t taken into consideration by upper management and they are then surprised when things go bad.

15
avatar
Réponse de HTEC
8y
Thanks for your feedback. I really think that the management team are aware of the underlying issues and are focusing on them. Hopefully, you attended the quarterly briefing and saw the evidence of that. If not, the slides are on the intranet and any of the management team would be happy to talk you through them.
2,0
7 sept. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

You have engineer colleagues with good skills and knowledge, friendly environment in the offices, plentiful amenities

Inconvénients

Only junior level work is available, no quality, just quantity. Management will never have your back. Upper management is disorganised and the company is totally directionless. Some upper managers are dishonest. The business model is supposed to be providing quality consultancy for first world companies for relatively cheaply, but the reality is that no customer wants consultants for quality projects, they do them internally. Company is competing with Indian consultant firms who work much cheaper.

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