Fast Growth Comes With Pain, But the Future is Bright - Avis employé Operations Manager Health Recovery Solutions

HRS has seen really fast growth over the last 5 years and they are making a big difference in healthcare. Real process didn't come to the operations until ~24 months ago. For a lot of employees, it has been a painful transition from a world of freedom and just doing things the way they want, to having to operate within the bounds of process, security, and standards. HRS is just like many companies that hire young people whose overinflated titles put them in a tough position as the company really grows. Now processes require them to deliver on their inflated title. Some people leave the organization really disgruntled when held to those standards. The reality of it is that the organization has simply asked people to perform and held them to standards they didn't once have and now the people from 2 - 3 years ago are frustrated and kicking and screaming when they realize they're in the real world. The leadership team has improved a lot with several new hires including a new CEO and the removal of executives and leaders who were not effective in their roles. There has been a noticeable improvement in many areas and even though people are fast to jump on Glassdoor to write about their terrible experiences with leadership, the truth is the company is heading in a very good direction in a highly-competitive market. It's not easy winning KLAS 3 times and having hundreds of really amazing clients. The real difference internally is that the people who have seen amazing companies built accept change because they know it's needed. The people who come here to scream and degrade the company, likely are the same people who refused to accept change and were coached out. HRS is filled with very caring and passionate people across many teams. There are some really amazing people and it's all about patients and clients.