Place of employment - Avis employé Customer Service Representative HealthPlanOne

1,0
18 avr. 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Warm work environment and decent pay

Inconvénients

The schedule is very unstable

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Réponse de HealthPlanOne
8y
Hello, we do pride ourselves on having a warm work environment. In fact, many employees describe their co-workers as their family, and say that they love to come to work every day. To your point, the schedules can vary due to business needs. Thank you for your feedback.

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5,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Transparent, friendly, cares about employees, always evolving to keep up with industry changes

Inconvénients

I can't think of anything negative in my experience

1,0
25 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There are none since the beginning of the year besides being remote.

Inconvénients

This company has shown a complete lack of loyalty to the experienced agents who built their success. Instead of supporting staff through tough market changes, management has resorted to driving out seasoned agents to absorb and keep their books of business. ​Predatory Contract Structures: They are actively running through mass layoffs and replacing experienced professionals with new agents who don't know any better. These new hires are put on volatile, short-term quarterly contracts that management constantly alters to the company’s benefit. ​Shrinking Revenue & Cut Commissions: A massive influx of carriers are moving plans to non-commissionable structures, and the company offers zero protection or stability against these drops. ​Massive Provider & Plan Friction: Major hospital networks and doctors are dropping Medicare Advantage plans entirely, and carriers are shifting heavily toward strict HMO models that doctors and clients hate. It makes retention nearly impossible.

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