3 déc. 2021
Réponse de Lark
4yThank you for posting your feedback. For our organization to learn and grow, feedback from different perspectives (both positive and negative) is critical for us to see what’s going well and what’s not. I’m sorry to hear your experience wasn’t great. This does not reflect the culture we are working to cultivate, as it seems you were very upset by the situation you were in. Although much of the content does not align with our understanding of the facts of the situation (ex: for the actual working history of our founders, see linkedin), the bigger truth is that you had an unhappy experience with us, and we needed to look very closely at why.
This feedback, combined with many other data points, helped us recognize the need for a leadership change in the engineering organization, which we recently undertook. While we won’t claim it was a panacea that fixed all of our issues, we do think that the organization is clearly in a much healthier state, as seen through both the interactions and conversations we’ve been having lately.
While it is hard for us to hear that you had such a negative experience with us, we did want to express our thanks for your detailed/specific feedback, as it helped us make concrete changes to the organization for the better.
We hope that you have found a working situation which is more suitable to your needs at this time, and we thank you for the time and effort you spent with us.