Poor leadership, no direction. - Avis employé Employé (anonyme) LoadUp

I want to thank you for taking the time to review LoadUp. No way to really sugarcoat this one, it’s a pretty brutal review. Having said that, I can’t say that I agree with all of the points you’ve made here. To address your review I’ll start with the pros you’ve listed: Pros: Thank you for listing a pro here and I do agree with you that we provide a number of roles that are entry-level and provide great first-time experience for a number of folks. However, there are far more pros not listed here. A few examples would include that we are fully remote and offer a lot of work/life flexibility. We recently launched a company incentive program that rewards all employees based on our company-wide goals with incentives like additional PTO, a company-wide Holiday, and a company-wide destination vacation to name a few. We’re also a fast-growing company with advancement opportunities. Cons: Everyone is entitled to their own opinion and perception of the company as well as Leadership. Noted in your comment that we’re not what you were hoping for. I would like to address a number of the cons you’ve listed here as some hold weight and some are inaccurate. Decisions- Without specific examples listed it sounds like there may be confusion between a company direction change and departmental direction change. In regard to the company direction, we’ve not changed our mission or vision for the company since we started these 5 years ago, our goal is to be the world’s largest non-franchised junk removal company, and that's still the case today. Having said that, I will absolutely uphold that departmental direction change specifically in our operations group has occurred and has caused a really bumpy first half of this year in our ops group specifically. I take personal responsibility for this as the decisions to change were made by myself and senior leadership. Having said that, change is necessary in order to grow, ideally, we would have gotten everything perfect on the first go round, but unforeseen circumstances changed the landscape of our plan and we, therefore, had to deviate from the original plan in a short period of time. This caused the optics of instability in the operations department. Having said that, we’ve implemented our game plan and are moving forward with a new structure that will create long-term stability as well as scalability for the operations group and company at large. Retaliation/Intimidation- I’m sort of at a loss on this one. This certainly didn’t happen with me specifically so I’m very curious as to the origin of whatever retaliation/intimidation occurred. Without a specific example, this is difficult to address. If this truly happened then I sincerely apologize and will be on the lookout for this type of behavior occurring in the future. Compensation, Growth, & Development- Again, not quite sure where this sentiment is derived from. This is just not accurate so I’d like to highlight a few key points from the company's side of things. LoadUp raised our entire company's minimum base pay for all employees to $40K+/year roughly 9 months ago. Additionally to that, we’ve had numerous tenured employees receive promotions and raises over the course of the last six months. I do understand that a number of employees expect raises and promotions in a short period of time, however, we can’t always satisfy that and it really depends on the department, seniority level, and willingness to take on added responsibilities. Diversity, equity, and inclusion- I will agree with you on this note. We do not have a dedicated diversity, equity, and inclusion program here at LoadUp. Simply put, we’re still a small company with limited resources. Typically, these types of programs are deployed by much larger companies with a lot of resources at their disposal. Having said that, we do not discriminate against any employees based on sex, race, color, national origin, or religion. We’ve employed and will continue to employ a diverse population at LoadUp. When our company size is appropriate we’ll explore program options. Again, thank you for taking the time to review LoadUp. We don’t take this feedback lightly and will continue to take in relevant feedback in order to improve our employees' work lives. I’m sorry that LoadUp was not able to meet your expectations and wish you all the best. Sincerely, Greg Workmon