Bad Management, decisions communicated when already taken - Avis employé Employé (anonyme) Lufthansa InTouch

2,0
3 juil. 2016
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Flight benefits Flexibility Nice colleagues Multicultural environment

Inconvénients

I have been working for LiT for 5 years, an amazing opportunity to discover the worl..however: - discounted ticket price for employees have slowly slowly increased making it not competitive with last minute offers. (still good though for intercont destination overall). - Since new In site Manager arrived less than a year ago very bad changes have happened: Salary increases are not payed anymore. This decision has not been communicated but employees found out ! Bonus have been reduced from monetary compensations to Lufthansa Gadget.... - Absurd sick policy, you cannot call in sick 2 times within 6 calendar month otherwise you are not payed what you are entitled for if you reach your goals! Also agreed family sick is counted as if you call in sick. -Trainings are obsolete and provided on systems which are not even properly working. Training manager doesn' t accept constructive feedback. Communication flow within higher level of management is bad as hardly consider you as a human being but a number. Even if you wish to provide an outstanding customer experience you must keep the length of the call at around 4 min and no flexibility with this KPI.

Découvrez plus d’avis sur Lufthansa InTouch

1,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Inconvénients

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good starting background point for an airline industry

Inconvénients

Low rate of retention for tenured employees

Voir les avis par: Utile|Évaluation|Date|Tout