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      Lufthansa InTouch

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      Avis sur Lufthansa InTouch

      A fish rots from the head down - Avis employé Service Delivery Specialist Lufthansa InTouch

      1,0
      28 juin 2017
      Service delivery specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flight benefits with heaps of airlines very often also in business class

      Inconvénients

      treated like children, as soon as someone gets a position they are brain washed. The CEO is closing down well established locations and open new ones in low cost countries like Phillipines, cheap wages but also cheap service

      Découvrez plus d’avis sur Lufthansa InTouch

      1,0
      1 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Inconvénients

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good starting background point for an airline industry

      Inconvénients

      Low rate of retention for tenured employees

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      Recherches associées: Offres d’emploi chez Lufthansa InTouch | Salaires chez Lufthansa InTouch | Avantages sociaux chez Lufthansa InTouch | Entretiens chez Lufthansa InTouch
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