1,0
2 avr. 2017
Employé (anonyme)
Employé (actuel)
Chicago, IL
Recommande
Approbation du PDG
Perspective commerciale
Avantages
Really cool foundational idea: matching customer and CSR personalities to create more satisfying interactions. Also, the office is really nice and always stocked with great snacks.
Inconvénients
Mattersight is more or less a consulting company that tries to sell itself as a software company. The average tenure of the exec team is 15 years, so there isn't much tolerance for outside ideas. The problem is that, while the idea behind the company is really cool, there isn't a real product offering to support it. Most of the client deliverables are manually created powerpoint presentations. And they have never once turned a profit in the 68 quarters of their existence.