Great place to work - Avis employé Marketing MedStack

- Some good people with good intentions - Complex problem space

- Leadership hubris - Leadership abdication under the guise of a complex adaptive system experiment (do nothing and see what emerges) - A case study demonstrating the Peter principle - Inability to learn and adapt due to fixed mindsets - Lack of transparency with customers

Large focus on transparency, communication, setting direction, empowerment.

Challenging industry, confidence can be up or down.