Monotonous Call Center Gig - Avis employé Insurance Advisor Next Insurance

2,0
5 janv. 2020
Recommande
Approbation du PDG
Perspective commerciale

Avantages

They had unlimited PTO -- no longer an option after some were abusing it. Decent pay for those fresh out of school. Catered lunches 3 days a week from local restaurants.

Inconvénients

First off, Next absolutely deletes/flags reviews as this is my third attempt. Lackluster day-to-day experience overall. On-call with customers 8 hours a day being yelled at for poor decisions made by management, especially the product team. Minimal care for burnout so they expect a rotating staff that usually last 8-9 months before they leave the company or try to move into another role. Linear moves, not promotions are more frequent as the company grows but they're limited on what they'll invest in a non-Palo Alto employee. Small-startup problems are common. Favoritism is rampant, monumental decisions are made on the fly at times, and they can't seem to keep their directors happy as many people take this job and then leave citing lack of work-life balance. It's a young company willing to hire top talent at lucrative salary but can't seem to keep their employees happy. Treat your team like the educated individuals they are instead of Palo Alto's lackeys

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5,0
1 juin 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Best Culture and best people - Super collaborative culture. The people are nice, greta team players and extremely talented. Great place to learn from seasoned professionals. You will grow and get better as a professional. Constantly being challenged

Inconvénients

No real cons but the company sets aggressive goals and has high expectations for performance. I do not see this as a negative, but some people are unable to keep up with the pace

1,0
28 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good pay and good benefits

Inconvénients

Extremely hostile work environment where bullying is not addressed. Management is extremely sad in how they handle situations and good employees are punished for poor management. Before the acquisition, AP Intego was a wonderful employee who cared for their employees. Next Agency is the worst employer that I have ever had. On top of that, they perform unethically and illegally. It is illegal to have customer service representatives discussing coverages with a business when that CSR is not licensed. I hope Guy actually sees this. Your company is going into the toilet and you really need to do an internal audit. If it is your policy to allow hostility and bullying in your work places, then that shows how much you do not care about your employees. I know several employees who wanted to retire from this company. However, the bullying and harassment becomes unbearable and it is the team leads that are the biggest contributors to the toxic work environment. The entire management team needs to be rebuilt and those who are toxic need to be let go immediately. I know there are several pending lawsuits for this company as well.

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