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      Omega Systems

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      Avis sur Omega Systems

      A good stepping stone for IT - Avis employé Employé (anonyme) Omega Systems

      3,0
      11 oct. 2017
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Omega provides a wide variety of services to many small businesses in the area. The time spent there can provide many challenges and keep technicians on their toes. The technical team is composed of some of the highly skilled technicians I've ever worked with, and for the most part great team work to the the job done. Basically, it would be a great place to find where your strong points are, then move on to focus on that area.

      Inconvénients

      The company is trying to grow to a medium-large size, but the owners don't seem to grasp the concept of managing a bigger company. They still want to run things like a Mom and Pop business. The technical team is spread thin with the amount of work given. Customer service complaints have risen due to the low staffing. At the same time salaries are extremely low for the type of work and amount of work needed to be done. The Sales Department is under pressure to continue on bringing new customers. The Sales Managers don't seem to last past the 90 Trial Period required for new employees.

      Découvrez plus d’avis sur Omega Systems

      5,0
      29 mars 2023
      Escalations engineer
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      So many smart people with lots of experience. Friendly atmosphere, family oriented.

      Inconvénients

      Work levels can sometimes be a little overwhelming and the "old guard" can be resistant to change.

      2,0
      7 avr. 2026
      Service desk engineer ii
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Working with several different business sectors so you get exposure to a lot of different technology needs. Helpdesk techs are mostly good to work with.

      Inconvénients

      Management only cares about metrics, they prioritize this over employee wellbeing. They will do anything for the customer, even if it costs them in money or employee health. Many of the L1 techs seem very inexperienced and despite repeated training, will still violate SOPs or skip basic troubleshooting expected of them. Management is hostile, some middle managers seem to take pride in punishing employees for violating procedure and present expectations in a threatening way. Helpdesk techs have been threatened with being fired on multiple occasions and on large meetings. Upper management laid off several helpdesk techs, which put a strain on the rest of us, and then started hiring new techs at a lower pay.

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      Réponse de Omega Systems
      1mo
      Thank you for your feedback. We aim to create a supportive and respectful environment while maintaining clear performance expectations for all team members. Our service desk operates in a fast-paced environment where accountability and customer service are both critical, and we continuously work to balance these priorities with employee wellbeing. We regularly gather employee feedback and use it to improve communication, support, and overall team experience.
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