Great company, overwhelming focus span - Avis employé Customer Success Manager Optimizely

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you appreciate the company’s growth, the strength of our products, the leadership team, and the supportive colleagues around you. These are areas we continuously strive to uphold. We also recognize the concerns you raised around workload, administrative demands, and the pace of transformation. Your input on testing new processes more thoroughly and enabling more focused product areas for CSMs is valuable. These are topics we are actively reviewing to ensure teams are supported, set up for success, and able to maintain a healthy work-life balance. Thank you for your continued commitment to Optimizely and for helping us improve.