Think Twice - Avis employé Customer Success Specialist PracticeTek

Unlike companies built around clicks, ads, or keeping eyelids glued on screens, our products do the opposite- and aim to decrease the amount of time healthcare practitioners spend on their keyboards. Even better, retail healthcare means most of our customers are also business owners. Supporting them means helping someone grow and build a business, and carve out their own place in the world while also serving their community. Beyond the mission, the leadership is exceptional. They are sharp, collaborative, transparent, and approachable, all while engendering a high standard of performance.

We are growing, integrating products, establishing new processes, and evolving every day. Change is the only constant. If you don't like change, and a good Friends "pivot" joke, it won't be the place for you!

Talented mid-level employees who genuinely care about doing great work. Many colleagues were smart, passionate, and tried to make the best of an impossible structure.

PracticeTek embodies the worst traits of private equity ownership. The company continually hires expensive outside consultants while ignoring the talent already on payroll. Leadership pours money into enterprise-level systems at the behest of meddling board members that make no sense for a portfolio of small SMB products, most of which are twenty years old and patched together. The CEO runs on emotion, in an echo chamber of advisors who reinforce bad decisions, is cutthroat and performative, rewarding slide decks and endless meetings instead of execution or impact. Turnover at critical positions is constant, with each “reset” costing momentum and morale. In the last 2 years alone, there have been 4 CTOs...at a retail healthcare SOFTWARE company. If that doesn't provide a point of concern, what will? The company remains archaically sales-driven, clinging to outdated processes instead of embracing technology or customer-centric thinking. Something as simple as requesting a demo still requires confirming whether you’re already a customer, which perfectly illustrates their resistance to change. Products are outdated and nickel-and-dime customers instead of delivering true innovation. The result is a cycle of busywork, PowerPoint theater, and leadership chasing their own tails while the business erodes beneath them. It also doesn't help that senior leaders of "priority brands" are lavished with Disneyland off-sites, while most employees are trying to keep the lights on.