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PracticeWorks Systems

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SOFTDENT Management is very much like going to High School over again - Avis employé SOFTDENT Technical Support Specialist II PracticeWorks Systems

1,0
22 sept. 2011
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The employees tend to make a good team. It is very cohesive within the employee realm. The pay is not too bad, but could be better. The product portfolio is okay, but the developers of the product do not properly test it to make sure everything is taken care of before rolling out a new product. Working from home is another good benefit of this company, but you have to be in one specific promoted position: TSRII. If you are higher than that position and you would like to work from home, you have to demote yourself.

Inconvénients

I could write a book on the CONS, but I will keep it short: -Recently, they took away several great benefits that made many people stay. Reward Time off was one of those benefits. - The management team is very unbalanced and unfair. Many of them do not know about the product they are managing over. - Favoritism runs rampant in the company. - Human Resources is a joke. If an employee brings up an issue with HR about a manager, it is blown off. - Any advice or feedback from employees is not welcomed. They say they have an open door policy, but it is non-existent unless you are in the management's favor. - Management does not care about the customer at all. - Management is also lazy. Some of the management team have been caught sleeping on the job with no recourse. - Toxic Management - Morale is very low for the company as a whole. - It has gotten to a point where employees are afraid to voice concerns (and that is a problem). - Developers do not properly test their products before a roll-out of a new add-on feature. - Promotion is based on a numbers game. - Money management of the company as a whole is a bit off. For instance: Had a huge company party that was very costly. Two months later, had a huge layoff. Two years later, same thing happened.

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4,0
21 sept. 2010
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Co-workers, in spite of dealing with drusterating people all day are very friendly. Everyone is willing to lend a hand. Its not the easiest job, but the people you would with def help make a difference. It's laid back work environment, jeans almost every day.

Inconvénients

The people who call can be very frusterating. You quickly learn to let things roll off your back. The clock-in. clock-out mentality is difficult at times. It's very draining

2,0
3 mai 2010
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Once you've put in a year, they may let you work from home 4 days a week. This is such a huge perk, it really makes the cons much easier to stomach.

Inconvénients

The pay is on the low side for call center work. There is very little contact with upper management. Although I'm sure they think their quarterly addresses keep them in touch with "the little people", the reality is that these meetings, since they are attended remotely, are ignored at best, and openly mocked at worst. Middle and lower management operate like high school girl cliques. They reward their sycophants and make life miserable for any employees bright enough to pose a serious threat to their power. This condition is insidious. You probably won't notice it at first, but it will gradually manage to erode any enthusiasm you may bring to the job.

3
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