Good at creating its own problems! - Avis employé Technical Support RSA Security

-Poor planning leads to creation of problems in other departments - Lack of Product Testing means customer find easy bugs -Netwitness is hard to use -Product Management is remote and don't provide feedback on ideas -Problems are not solved which leads to high turnover of staff due to frustration -Local management do their best but seem constricted as they are not in the US -Customers are not listened to -All problems end in the Support department to solve, even though good product design would have removed them. As a consequence support is burnt out. -Always firefighting rather than solving problems before they happen -Products are silo-ed and don't integrate easily together