Stay away from the call center - Avis employé Client Advisor Seacoast Bank

Pay raises are not even close to what people need with inflation. Supervising team have their own clique inside and outside work. When member wants a supervisor people have to lie and say they are supervisors because supervisors don’t take calls. Supervisor team comes and goes as they please seem to have unlimited away time. More than half of the center is failing on our monitored calls. Majority of these calls take two people to handle it and probably averaging 20 minutes or more on a lot of calls due to go back-and-forth with the branch, instead of just letting the branch take over at some point. The process to verify can be extremely frustrating for all involved. They really need to fix this place. I think there may be two people that know anything about loans which makes for a very long and frustrating conversation with the members and most of the time will require either a call or email back. I would change my mortgage if it were me.