Unprofessional Leadership - Avis employé Agent Sentext Solutions

Unprofessional Leadership. I believe the reason the training from the top is so lacking and unprofessional is because no one on staff has actually received any structured or formal training on how to run a business or conduct training. their trainings are more like MLM rah-rah meetings. The president was constantly changing rates, plans, structure, fees, and other critical elements whenever he got the whim to test out a new, unproven idea that sounds good at the moment. The president (Phil Ludwig) is an ego-driven, vain person who yells insults at agents. Instead of considering suggestions of proven corporate ideas that would make the company better and serve the customer better, he'd rather let talented agents leave the company simply because the ideas weren't his own. Many agents I connected with over the several years I worked there agreed that this could have been a good company, but Phil Ludwig himself is this company's biggest downfall. Other cons were merchant support. You could rarely get anyone to answer the phone, and when you did, you were made to feel they wanted to penalize you for calling and asking them to do their job. I personally have a proven sales track record as a top-selling agent. I know my abilities, so at one time I believed I could create a 6-figure income with SenText. But after several years, I made the decision to leave because leadership took away anything for me to believe in. When you can't believe in leadership and when leadership stops putting the customer first, it's time to go.