Avantages
20 word minimum are the only reason why I'm typing something in the "Pros" section. Jokes apart, I met some good people here and a few years ago the situation was different.
Inconvénients
Too many to list. Incompetent management, bullying as a life philosophy, wrong decisions, the way Servicesource lies to customers, lies to employees, cheats on targets...I could go on and on and on, but I won't. I will just focus on some amazing coincidence: bad reviews are left on a daily basis because this Company truly doesn't deserve better, but at some stage you notice bulks of brilliant reviews, 4 or 5 stars, mentioning for example that "Fast pace makes things exciting and keeps things interesting, but it can be too much. Company constantly looking to do more with less, through better talent, better technology, and it feels like that can sometimes come at a detriment to the service we provide toward our customers...". Well, how nice it would be to believe it. Fact is, salaries at SS are way below industry standards so better talents are not necessarily attracted by this place, its own developed software, "Renew OnDemand™ is the industry's only cloud application built specifically to maximize recurring revenue..." was miserably withdrawn after a painful launch because it did NOT work so better technology is not what one can expect here...but all of a sudden, this made sense. All the managers were recently called in a meeting and asked to leave a positive review to balance the negative ones. Apparently, SS was also going to try and ask Glassdoor to remove the latter. Oh well, it seems that didn't really work the way it should have,