Well, there are many cons to list, but here are just a couple to be considered : Poor training or non. They sit you in a classroom along other reps for 1 day only with paid lunch . The entire section is called "Orientation day". The HR site rep talks wonders about the company and affiliates. Also, the company's culture and how to avoid any uncomfortable situations with coworkers in the future. The next day you are taken to your team to "shadow" with an experienced Processor. Of course, the processor is working his/her pipeline (which it is insanely large for one person to manage it). After lunch, they have you listened to an internal training video. Basically, another experienced Processor going over an account with other reps in a conference room. You can get this completed if you are a good note taker and pause the video a few times to notate and learn in a regular 8 hour day and maybe next day 2 more hours. That's your training folks!!! Then the manager starts pressuring you to start accepting loans. 2 each day! The goal: you receive 2 and send 2 out daily to keep your pipeline at minimum & manageable. Excellent concept... Now, the management is clueless about how many moving parts and components you need to take into consideration to get at least 1 loan out... so, if you are a responsible person, you start feeling the pressure and micromanagement right at the end of your first week. You are expecting to process the loans (2 dif investors), resolve any issues from title to appraisal, closing .. Everything!!! As you also contact your clients, do your verifications and put up with the manager coming over to ask you : how many files are you sending to Underwriting today? This is constantly.
The money isn't enough for the amount of work you are expected to do. I'm desperately looking for a new job even if I make less ( only with company about 2 and half months ). I have to learned how to use a new mortgage software for me (Encompass) on my own and learn all others applications by figuring things out or asking my co-workers. Horrible!!!
At the end of my second week, I stopped taking my afternoon breaks in an effort to catch up and send loans to avoid seeing my manager's face of disappointment and telling me about it.
Overtime allowed... If we are too far from reaching the vendor's goal for the company. Overtime that I don't really want or need. I want to be able to get proper training and do my work during my 8 hours daily without having to stay or give up on my breaks.
Most of my coworkers and even the experienced processors working with this company are not happy. Everybody feels the tension and lack of consideration of this employer.
