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      Transcom WorldWide

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      Avis sur Transcom WorldWide

      Employment with Transcom - Avis employé Customer Service Representative Transcom WorldWide

      2,0
      7 nov. 2025
      Customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Onboarding was very friendly, supportive and helpful. Enjoyed learning modules, immersive projects to help with client goals. Team Leader was very kind, compassionate and supportive.

      Inconvénients

      Very difficult metrics ratings, advocate is totally at the mercy of the customer's survey review, if they are in a bad mood or do not receive free products after berating you they may leave a negative survey which affects pay and employment. I was constantly marked down for small subjective things, and was even written up for staying on a call '3 seconds too long' when ensuring they were transferred to the right department and connect.

      avatar
      Réponse de Transcom WorldWide
      6mo
      Thank you for sharing your thoughts. We value all feedback from our employees as it helps us identify areas for improvement and ensure a positive workplace. We are committed to ongoing growth and appreciate your contribution to that process.

      Découvrez plus d’avis sur Transcom WorldWide

      5,0
      30 avr. 2026
      Tech support representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      great leadership and coaching opportunities. move up quickly.

      Inconvénients

      had to work on weekends so i wish they can give us weekends off.

      1,0
      27 mai 2026
      Customer service representative (csr) ii
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      There were no pros for working for this company.

      Inconvénients

      There is no HR number to call and everything is based on a ticket. Training is very fast paced and attendance is docked for every minute you are late including when there are issues with their system and managers will send you a write up without coaching that you either accept or dispute. Its an awful company to work for all in all. Run dont walk away.

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      Recherches associées: Offres d’emploi chez Transcom WorldWide | Salaires chez Transcom WorldWide | Avantages sociaux chez Transcom WorldWide | Entretiens chez Transcom WorldWide
      Avis sur Transcom WorldWideAvis pour Customer Service Representative chez Transcom WorldWideAvis sur Transcom WorldWide