Avantages
There are a lot of dedicated employees who work tirelessly and selflessly to make sure clients' needs are being met. Even with the issues listed below, there are many people being served who receive excellent care due to the people working in the trenches. The healthcare field is challenging, but can be very rewarding.
Inconvénients
In years past, ViaQuest was a great, up and coming company with an excellent culture. Sadly, in recent years this has changed significantly. There is a small group of people who have gained favor with the CEO, and if you're not one of them, you have a whole different work experience than they do. Leadership staff at all levels can no longer make even the smallest business decisions. All decisions are made at the very top and it slows day-to-day operations ridiculously and needlessly. ViaQuest in many ways, at the behest of the CEO, is driven only by an immature and aggressive HR Department. Their focus is emotion-based and personal versus being an objective, professional focus. This has lead to a high level of dysfunction. Most employees working at the operational level spend way too much time dealing with constant finger pointing and covering the work of all the people who have left. They are forced into a constant survival mode. The CEO and the people he works with the closest are frantic to grow the company to make up for other poor business decisions. Growth is being demanded in a haphazard way and leads to poor quality services. We are responding to referrals that we are in no way prepared to handle due to direct pressure from our CEO. Simply put, they have lost sight of what it means to support those in need. If you are interested in services or employment, ask about our management employee retention rate. It is a constant revolving door. They ask employees to be honest and share concerns, but that is the quickest way to be let go if it offends the CEO or his "people". Again, decisions are often based on personal opinions and conjecturing, not facts. Employees have very little trust in the CEO/executive people and are constantly afraid to lose their jobs. Due to all of the above-mentioned issues, people are resigning or being terminated at an alarming rate. Again, this leads to poor services with no consistency. Although many employees do their very best, it is difficult to do a good job when you are constantly covering for those who are no longer there. Most importantly, the above-mentioned concerns ultimately affect our clients negatively. It is telling that ViaQuest managed to get 3 employee reviews removed from Glassdoor, all of which were very truthful. Negative in their minds, but I know from personal experience that they were true.
