18 mai 2022
Employé (anonyme)
Réponse de excelHR
3yThank you for this review. It’s informative and important. There is much to add here so we’ll try to be brief. We’d like the opportunity to talk with you about your experience, if you’re willing to reach out to our HR lead or Kathryn.
We have to address the timing of your review in that you refer to games, events and competitions – and thus it’s clear that you were employed with us before the pandemic, likely 2018 or 2019. We moved entirely to work-from-home during the pandemic, and have since determined that our company is very happy, engaged, and productive with the choice to work from anywhere. In that context, we continue to strive for great culture – however, we do not have parties and events like we did. It’s unclear to us what prompted you to put a review on our company that is 3 years old.
On the subject of pros, simply, thank you for working with us and we’re pleased that you gained valuable experience and met some great people too.
Let’s address the cons in that you felt strongly that your mental health was not respected and managed effectively. This is so important and we are pained to learn that you were hurt in our parting, because we emphasize mental health and we realize that productivity and emotional wellness are linked. We have had all of our leaders undertake training in managing emotional wellness, and we pay attention to “being there” and “being with” our employees who experience a wide gamut of issues, as we all do in life, family and work. We have many employees with extensive accommodation plans, and we work with them on reducing or changing their workload, offering greater flexibility in time and expectations, offering more supported training and extra time off for appointments. It’s not clear from your note if you made a request for accommodation, or if the discussion about mental health was lighter and not fully absorbed.
Only one team in our company called themselves “la familia” during a particular team competition and event. That team operates with a lot of clarity, openness, comraderie and care. It’s unclear here why your request for accommodation was not understood, or perhaps was not clear to the leadership and HR teams. It’s also hard to know if there was a greater area for concern like missing resume submissions or bid deadlines, that were not discussed or agreed upon. It’s difficult to go back 3 years ago to understand why your needs were not understood and formalized. Regardless of the reasons for misunderstanding, it’s great that you took the time to share your experience and we’ll use this review as a springboard to be reminded of the care that is essential in all matters of mental health.
If you do want to contact us to discuss your journey, we’re open. We hope and trust that you are in a role and a company that is a good match for you, and wish you the best in your career.