A customer placed an order online and was understandably upset when the wrong item arrived. I apologized and informed them that I would be sending them a pre-paid shipping label to make the return. Then I let them know that we would send the correct item to them via next day air, to get the correct item to them as quickly as possible. I also applied an in-house credit to their account to compensate for the error. The customer was satisfied with the resolution and thanked me for my support.