Not much integrity - Avis employé Customer Service Representative Concentrix

2,0
27 oct. 2013
Recommande
Approbation du PDG
Perspective commerciale

Avantages

They hire without experience so it's a good place to start for someone without call center experience.

Inconvénients

We more or less lied to customers. Did not give refunds unless they were explicitly requested. Software and system used to help drivers was always going down.

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5,0
20 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Culture, career growth, leadership support and benefits are just a few of the pros.

Inconvénients

I don’t have cons to share. I’ve been with the company for 15+ years.

2,0
3 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Decent Pay and benefits . Trainers prepare you for basic work

Inconvénients

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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