Avantages
Firstsource is honestly a solid place to work, especially because it gives you great exposure to complex global processes that look really good on a resume. The environment is very structured and metrics-driven, so you always know exactly where you stand, and the teams and immediate managers are usually super supportive. Plus, having the option to work from home is a massive perk for balancing your daily routine.
Inconvénients
Firstsource has some major downsides when it comes to compensation and hours. Expecting us to maintain 8.30 hours of solid productivity is one thing, but forcing us to work extra off-hours without even getting paid for that overtime makes no sense. On top of that, the night shift allowance is honestly not enough getting paid just ₹75 per day is not enough to justify the toll it takes on your health and routine. For a 5:00 PM to 2:30 AM shift, that allowance really needs to be increased to at least ₹250 a day to be fair.