Excellent customer support, but shifts impact work-life balance - Avis employé Customer Service Executive Firstsource Solutions

Thank you for taking the time to share your feedback. We are pleased to hear that you appreciate the customer support, smooth processes, advanced technology, and the overall quality of service provided. It is encouraging to know that these aspects have contributed positively to your experience. Night shifts or rotational shifts and the impact on work-life balance, as well as the increased workload during peak periods. We understand that these factors can be challenging. Such requirements are driven by business needs, and we remain committed to supporting employees through proper planning, resources, and operational support to help manage workload effectively.