Avantages
What pros? They are faking it all the time... They simply don't care for you, you are not a person, not even a number... You are expendable!!
Inconvénients
I could write an essay on the cons... I have never seen anything like that before, the micromanagement is their priority, not you... They will try everything to destroy your soul, they will even try to make you feel guilty for odd things. They constantly send you e-mails, texts and Skype / Hangouts messages about everything, even to ask what hours you have worked in order for payroll to adjust your pay etc... Seriously???? Is their job to find out how many hours employees work, they are good on micromanagement but not in their duties... You need to raise tickets all the time for everything, you dont have the time to do so but they dont care, but when your "not ready" time is not the best as you needed time for those tickets (time that they dont provide), they dont provide you with time to follow up with your customers but you have to follow up, they dont give you after call time but you need to take notes and do what is needed to be done to handle a case.... You take call after call withe excellent quality on calls and targets without the minimum recognition as they will make you feel like a trash in case you will do a tiny mistake!! Management and other employees in general will constantly bomb you with messages on Skype etc, while you are on calls, demanding you to reply ASAP, adding more unhealthy stress in you but they always add at the end of each message a fake smiley face to make the cruel messages look kind!!!!! They are just sucking your soul out by being contstantly monitored, no break for toilet, especially when its busy YOU CAN NOT take a break if you need toilet as on the 2nd minute you will receive a message asking you if everything is okay.... They never told us during the interviews that we will need to sell and that will be very important part of our role and then, after the nesting period, they started demanding from us to sell, and there is a target to meet also, if you wont meet the target you will be coached on how to sell more. Bonus is very difficult to get as the targets to be reached are too many and every month the bar is raising and gets very difficult to reach them... To make the long story short, everything that previous reviewers have wrote to their negative reviews, I experienced it and left me a bitter taste on my mouth as I lost my precious time and many other better offers as thought that working from home would be better and less stressfull... So foolish of me not to take in mind the bad reviews I read for the Company before start... They dont take no as an answer and if you insist on something that doesnt feel right, they will do everything to show you that you are the one who is wrong even if you are not... Every day they put you side by side with the rest of your colleagues on a spreadsheet to show to everyone who did well and who did bad... If you havent met all of your targets (more than 15 targets to be reached), then they will tell you on your face while in team meetings how bad you did and that you need to improve this, even if you are trying, they dont care... The shifts are constantly changing, while you are on calls, you receive an e-mail stating that your schedule has been changed and you should be logged in to e-mails xD And that happens alot, you can be 2 hours on calls, then 1 hour on emails, then 1 hour on calls , take your lunch and then 2 hours on emails, then 2 hours on calls....! That makes you feel sick and very stressed... Again, I feel terribly sorry for myself and I regret that I wasted my time, I am feeling so stressed even when I sleep I can not relax anymore, I am not one of them and many others feel the same, many of my team mates left already, others left during training and nesting (lucky them). No career opportunities. Nicht !!! Not a good work / life balance as the shifts vary alot!!
