Thinking of joining Checkatrade? Here’s a sneak peek at what’s in store: - Avis employé Data Analyst Checkatrade

Thank you for taking the time to share your experience. While it’s never easy to read something so strongly worded, we do take feedback like this seriously, because it offers us an opportunity to reflect, learn, and continue improving. We understand that moments of change, particularly when it comes to leadership transitions and organisational decisions, can be unsettling. It’s never our intention for people to feel disconnected or unclear about what’s happening around them. That’s something we’re working hard to improve. We’re building a culture rooted in greater transparency, clearer communication, and genuine respect for the people who help drive this business forward. That focus is shaping the way we work, from how we lead, to how we listen. We’ve introduced more regular opportunities for honest, open discussion across the business: whether through live questions at all-hands, fireside chats, or open Slack forums where anyone can raise a point, challenge decisions, or share their thoughts directly with leadership. These conversations have become an important part of how we strengthen connection and trust, especially during periods of change. We also want to be clear that this isn’t about polishing our Glassdoor score. We genuinely see feedback, even when it’s uncomfortable, as a critical part of understanding where things need to improve. If we don’t hear what’s not working, we can’t act on it. That’s why we’re focused on listening carefully, understanding what people are really experiencing, and building clear plans that move us forward in a better, more informed way. We’ve put real energy into making sure our values aren’t just words we reference occasionally, but something people experience day to day. That means creating space for diverse perspectives, supporting open dialogue, and encouraging respectful challenge - from every level of the business. We know there’s more to do, and we’re not claiming to have it all figured out. But we’re proud of the direction we’re heading, and we’re committed to building a culture that’s not only more open, but more inclusive and more human. We’re sorry this wasn’t your experience, and we wish you all the best in whatever comes next. Thank you again for sharing your perspective - it plays a role in helping us move forward.