Facilities Operations Struggles With Inclusion, Transparency, and Modern Leadership - Avis employé Project Manager Duke University

Culture is overwhelmingly white, male-dominated, particularly in leadership. Very limited diversity of thought, leadership style, or process; not just demographics. Leadership culture leans rigid, hierarchical, and politically right-leaning, which influences decision-making and expectations. There is a strong “this is how we’ve always done it” mentality that discourages innovation or questioning. DEI is discussed at a high level but not meaningfully practiced within Facilities Operations. Employees who challenge processes, advocate for change, or bring alternative perspectives are often marginalized rather than supported. Expectations are often communicated as non-negotiable, with little room for collaboration or dialogue. Psychological safety is lacking; speaking up can feel risky depending on who you are and how you present.