Major change is needed - Avis employé Employé (anonyme) Gro Intelligence

Viewing the organization externally, Sara (the CEO) gives the appearance as though the company is really successful but that can't be further from the truth. Leadership micromanages everything, which prevents projects from getting done. It's created a fearful culture for taking any authority to push a project forward. There are many products that are developed for getting a singular deal done, but are not something that can be repeated for other customers. Anything that could become repeatable revenue gets derailed anytime a major project comes up. There is no transparency across the organization of who customers even are (to the point of having code names for some, which seems highly unnecessary). Up until about a year ago, teams were making things just to make things and didn't have any specific customer in mind. The organization is still trying to sell those random products that don't solve customer problems. The current head of sales doesn't even understand the product well enough to sell it himself (and he's been in the role for almost a year). On top of this, many people are leaving. Promotions and raises are rare, even for the people that do the most work in the organization. You'll be told to be patient for months after your performance evaluation. You'll be given arbitrary "rules" the company has on raises (like employees need to be here for at least a year). HR keeps promotion/raise conversations within their team without input from managers or employees (outside of reviews). The company is on a path to nowhere. While yes, the CEO is extremely influential and has the right circles of leaders to push her message, it is clear to anyone who actually has to use the products Gro sells that it is extremely far from solving customer issues. I do not see how this company will ever be profitable with leadership as it stands.