No Feedback= No opportunity to develop - Avis employé Contact Center Consultant Insite Managed Solutions

1,0
25 janv. 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Very Nice modern office with space; A lot of experts in many fields.

Inconvénients

Where do I start? When you do get feedback (which is very seldom), all feedback is "You are doing a great job..." or "No one can be perfect but here is what you did well.." Absolutely no constructive feedback specific to what your opportunities are during projects or why your performance did not meet expectations. There is a scorecard process to measure your abilities each month that was supposed to start several months back but unfortunately not all leaders are doing it. You are kept in the dark and it is not consistent. There is no corrective action process. The gentleman that just started running the Delivery team does not communicate whatsoever to you until it is time to let you go. No specifics or actions to help you improve or even clearly articulate what your opportunities are. Every Monday you join a call with the CEO to listen to a scripted Powerpoint which you discuss current revenue and general ways to make clients happy. The material is very recycled and most of the time rushed through. As consultants we are expected to be Powerpoint experts and have our material reviewed by our project captains for errors and consistency and we often see many errors and inconsistencies in these presentations due to lack of review. There are a few people in the organization trying to drive the culture in a positive direction and unfortunatly there is not lost of responses to their efforts due to lack of leadership encouragement and participation.

Découvrez plus d’avis sur Insite Managed Solutions

5,0
11 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

I cannot say enough good things about Insite and the leadership. I work directly under the CEO, and I have never met such a humble and intelligent individual. The CEO really cares about us Insiters. I have a young child who is constantly sick, and I do not feel guilty when I have to take time off, something that I have experienced from past bosses. My CEO also invests in me as an individual. He has allowed me to grow and expand. The rest of the executive team is also fabulous. They are all intelligent, kind, and awesome people to work with.

Inconvénients

I do not have any complaints, and I really thought hard about this question

2,0
26 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

-Solid PTO and benefit packages -Flexible work/life balance (Though this was more manager specific than whole company) -Had a wonderful manager who was supportive and tried to be as transparent as possible -Met a lot of cool people (Not causation to being good co-workers)

Inconvénients

-Work expectations are extremely high with lower end salaries -Lack of tangible feedback or constructive criticism from leadership -Work outside of "work hours" is always expected -Never say no to clients even if what they want is unrealistic so you're expected to still deliver, and when you don't that's when you feel like you're not good at your job -Communication from the C-suite down is a mess, and everyone feels like they're right all the time and expects others to read their minds. A lot of them are in their positions without even doing the job of their department -Extremely high turn over but management doesn't seem to listen or even see the warning signs -Extreme lack of growth/movement opportunities -CEO can't pronounce any name that's not "White" and does it in front of the entire company

1
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