Was a great company until bad leadership changed the culture to fear based management. - Avis employé Customer Service Team Leader Lifeplus

1,0
11 févr. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The pay was alright, however the new salaries being offered are about 2k lower than when I started. The peer group and the CCAs are great. HR is also great with a very caring attitude and focus on people and their wellbeing. You get three free products a month as an employee which is nice. The handling of COVID was good and work continued from home.

Inconvénients

Fear, fear, fear. That's the way people are being managed. You are constantly wondering if you are going to lose your job, the inept management of some of the senior customer care management is laughable. When your team is performing well, you are instructed to find problems in your team. This is not right. Technical difficulties are a constant, but a few months down the line the CCA can be blamed for it and entered into a disciplinary. The paybands for the roles have all been lowered, which was not communicated and when questioning it you get lied to. Good people get overlooked as they might be a threat to the control the senior management team are trying to grab. It was such a great place to work, but the last year has been atrocious.

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Réponse de Lifeplus
2mo
Thank you for outlining your experience so honestly. The concerns you’ve raised around leadership, communication, and consistency are acknowledged and will continue to shape the work being done across the business.

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5,0
29 mai 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

1. A lot of interesting tasks and problem-solving 2. Focus on continuous improvement when it comes to quality assurance 3. Always something new to learn 4. Managers keep standards high and take employee well-being seriously 5. Good compensation and benefits

Inconvénients

The job comes with some degree of pressure because accuracy is extremely important.

2,0
2 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Resolving different issues gave me satisfaction at work. It also increased my learning and helped me to do better every day.

Inconvénients

In my opinion, the people at the top always decide the fate of the company and their reputation as an employer. They were the worst kind here. Most employees were drowning in work with poor support and no one to help them. The blame always lay with the leadership as they did little work and too long to make some decisions or give some approvals. It was a burden for already overworked employees who couldn't take things forward for hours or days without the approvals. Some managers were also awful. They offered zero support but were ready to criticize everyone. It was hard to deal with such toxic people. Even having conversation seemed like an endless battle. Please beware and avoid it if possible.

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