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      Lufthansa InTouch

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      Avis sur Lufthansa InTouch

      Good if you like to travel - Avis employé Customer Service Representative Lufthansa InTouch

      2,0
      30 août 2015
      Customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Travelling benefits and (if you are working for the german market) different shifts, so you can organise your day and swap to obtain more days off.

      Inconvénients

      I would only recommend it, if you would like to take advantage of the discounts for the flights. Other than that, the salary is too low, if you´re one second late for the shift or from the bathroom you will get deductions from your already miserable salary. You are just a number in the system for the management and your opinions how to improve are almost never heard. It´s difficult to get promoted if you´re not Czech.

      Découvrez plus d’avis sur Lufthansa InTouch

      1,0
      1 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Inconvénients

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 juin 2026
      Customer service consultant
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good starting background point for an airline industry

      Inconvénients

      Low rate of retention for tenured employees

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      Recherches associées: Offres d’emploi chez Lufthansa InTouch | Salaires chez Lufthansa InTouch | Avantages sociaux chez Lufthansa InTouch | Entretiens chez Lufthansa InTouch
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