premier inn - Avis employé Operations Manager Premier Inn

2,0
5 juin 2016
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Its hard to currently talk about the Pros with all the recent changes to the company its changed a lot. If I was writing this 18 months ago you would of got a completely different 5 Star review and I'm sorry to be so negative. 25% discount of whitbread Discounted share save (a lot of money to be made through this) The teams, If you have a team that was around when John Forest was where the teams are at the heart of the hotel is still be embedded within, if so keep hold of these people they make coming to work a lot more enjoyable.

Inconvénients

Recent new structure of management has made it hard to progress, the company use to be great on development and there was always opportunity but now once you reach Operations manager level there is very little movement. Not only this but those that had been made redundant a vast majority were high achievers who had worked for the company for a long period of time. You can understand that companies have to adapt and change but if your looking for a job you can work high up in and have job security then premier inn isn't for you. Communication has become very poor, with last minute updates, there's always a lot of rumours and speculation flying around because no one is communicating with those back at site un-sociable hours, on call 24 hours a day 7 days a week, and with new labour models our teams are stripped to minimum. so If someone if on holiday you pray no one will phone in sick otherwise your average 48 hours working week will suddenly easily go up to 65+ hours and their is no support this is something you have to accept and just get on with. Pay, For Operations Managers there seems to be no structure around this, there can be sites smaller or the same size as your own and yet that OM might be on 3,000 more than you. It seems it comes down to your line manager. And if there is a structure around how they decide pay this isn't explained to Operations Managers Technology, has become ridiculous, there constantly bringing in new up to date things which is great but they seem to forget we are working on computers that are 15 years old and can't cope, A personal laptop has been bought for our site so the team can do the things they require from there job (something no employee should have to pay for themseleves) I know this all sounds very negative but its heart breaking to see a company that use to excite, motivate and drive you into wanting to do well slowly lose everything that made it such a great place to work.

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Réponse de Premier Inn
9y
Hi, thanks very much for taking the time to post a review. We are extremely sad to hear that you no longer enjoy working at Premier Inn and feel like you can only give us a 2/5. Working in the hospitality industry can be incredibly demanding as I am sure you are well aware. The recent restructure was a long considered process and in a constantly changing world, we are sometimes forced to make changes in order to stay successful. This means we occasionally have to make difficult decisions. Change does take time to 'bed in' and in June, when you wrote your review, the changes would have been very fresh. The people who work at Premier Inn and the guests we serve will always be our most important priorities. I would strongly urge you to speak to your Line Manager about your frustrations to see what can be done. Alternatively, I'd be happy to speak with you personally in more detail about your frustrations, so please do not hesitate to contact me at Samantha.Mottram@whitbread.com. Sam Mottram, Operations Director - Solus UK Regions

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Avantages

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Inconvénients

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Inconvénients

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