Red Flags Everywhere - Avis employé Employé (anonyme) Tend

2,0
3 mai 2021
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Fancy swag, pretty locations, and photoshoots every couple of months for employees. Some tools that Tend uses are really high-tech and fancy, but there are other areas where Tend still really lacks.

Inconvénients

It's hard to even think of where to begin. The corporate team (called the "hub") is full of people anxious about losing their jobs, or incredibly gossipy wannabe girlbosses. The NYC team only spends a few days in the office during the week right now, but I dread the days I have to go in. It's dead silent in the office and the only time you hear people talking is when they are trashing employees that aren't currently in the office. The dynamic between the Nashville and NYC teams is also both awkward and toxic. I've been on conference calls with Nashville leadership where my colleagues in NYC turned bright pink in the middle of the call from getting yelled at for things out of their control. You shouldn't be making your team break out in hives over an unpredictable error. Diversity is a clear issue with hub employees. It was a bit of an adjustment when I first started at Tend and realized that every single person there looks the same. NYC is so diverse, so I find this inexcusable. The pay and benefits at Tend are very low. I have a feeling they base their NYC employees off of Nashville salaries. The healthcare costs are extraordinarily high for a start-up in healthcare. A lot of people are given inflated titles (ex. Manager title but not managing anyone. Directors are really the equivalent of Managers). Tend is planning a lot of growth outside of NYC and based on the salaries of people on my team, I wouldn't be surprised if they replaced us with people from a cheaper city in the future. Tend's primary market right now is NYC, but this company is merely a leech to the city. Turnover is incredibly high at Tend. It's not uncommon for people to just walk off the job in the first few weeks, but management also fires people like crazy. Tend will sell you these dreams of growth and opportunity, but the reality is that a lot of people don't make it past six months. I'm also not aware of any real opportunity for career growth here. People just magically get promotions handed to them, but there isn't much of a way to explore new career paths or express that you want to grow. This is a place you go for a job, not a career.

avatar
Réponse de Tend
5y
Thank you for taking the time to share your insights as an employee. As you know, we’re a young organization and our number one objective is to get better every day, which is only made possible by listening to our valued team members. We want you to know that we hear your feedback, and listening to our team is extremely important to us. Tend provides a variety of tools to facilitate this engagement: AllVoices, our anonymous internal hotline, as well as our People team, conversations with your direct manager, and employee sentiment surveys. Our goal is to make you feel comfortable coming to us with any issue you may be having, no matter how big or small. On the issue of diversity, we are always striving to do better as we grow our team. Tend is proud to be an equal opportunity employer with a 75% female team, and we cannot stress enough how committed we are to building a diverse and talented team. We’re so sorry that you haven’t had a wonderful experience at Tend. To that end, we would love to work with you on a proactive solution to address these issues. We’re proud of our culture of collaboration that allows our team members to play a role in our company’s fast growth and development. If you’re interested in continuing the dialogue, please reach out to us directly at at people@hellotend.com, or via AllVoices.

Découvrez plus d’avis sur Tend

5,0
27 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Fun environment!! I love my team and patient base. Great marketing and support system.

Inconvénients

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

avatar
Réponse de Tend
3d
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1,0
25 avr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

There are none. It's all fake.

Inconvénients

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
avatar
Réponse de Tend
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
Voir les avis par: Utile|Évaluation|Date|Tout