Xcede

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Appalling – Worst place I have worked! - Avis employé Recruiter Xcede

1,0

31 mai 2017

Recruiter

Recommande

Approbation du PDG

Perspective commerciale

Avantages

Sometimes you get a free ice cream! not sure that makes up for all the cons! Essentially if you are looking to work for an organisation that treats you with respect and will allow you to grow with the business to build a long term career then I would avoid Xcede! There are plenty of agency’s out there and this is one of the worst I have had the misfortune to come across.

Inconvénients

- Hugely KPI driven (despite claiming not to be) Weekly KPI’s are set for the number of CV sends, 1st stage interviews, 2nd stage interviews, meetings, calls, head hunt calls etc. Progress is officially checked every morning with a one on one meeting, your team leader who also checks in with you every couple of hours wanting an update on what you have been doing. - It is not acceptable to not hit every KPI’s and a lot of pressure is placed upon you. Management don’t really care how you do it as long as the figures are right at the end of the day / week. This leads to consultants spamming out CV’s – not good recruitment. - You have monthly financial targets set following your first month in the business, If you miss this target once you have a chat with your team leader and told if you miss them again there will either be a more formal meeting with a Director or you will be asked to leave the business. - The management style very much revolves around scare tactics and exploiting the threat of losing your job to bring out the best in you. It really is a one management style fits all approach so if this isn’t how you like to be managed don’t join Xcede. Consultants are asked to leave the business frequently making building internal relationships difficult. - There is no support available. when you are put in a difficult position with management. Equally there is no one to advise management on how certain process should be managed. - Some team leaders have more say in the business than others, some bill and some don’t. It can be quite confusing and means that teams are not all on an equal footing. - If you personally haven’t reached all of your targets or overall your team hasn’t you will be made to feel bad / stupid and you will ignored by management......... Yes it really is that pathetic! - Mixed policy’s and rules on candidate / client ownership leads to issues on the sales floor and arguments and an uncomfortable environment. - Management consistently moves the goal posts, you never really know what’s expected of you. - Ignore the contracted working hours... if you are not at your desk from 8am till at least 7pm every day you will be spoken about negatively - regardless of your personal circumstances. In terms of the office culture... its is far from professional...

Réponse de Xcede

We are sorry to hear that you feel you have had a bad experience with Xcede. Our staff retention remains high, our attrition rate is under 10%. We also conduct exit interviews and we have never had feedback in line with your review. We are an Investors in People Silver certified professional staffing firm. We have an excellent track record of hiring, training and developing our staff to deliver class leading recruitment services within the digital space. We have a number of employees who have joined our company as a Graduate/Trainee Consultant and have since progressed to Senior and Director level. Our approach to KPI management is that each Consultant sets their own KPI’s as part of their overall plan in their monthly business planning sessions. We then offer support to ensure each Consultant is on track to achieve that plan. We pride ourselves in not being a ‘CV spamming agency’ through monitoring both our ratios and focusing on adding value to our clients’ recruitment process. Consequently, we successfully partner with some of Europe’s most recognisable brands, who use us again and again to source talent across Digital and Data. We feel this demonstrates the quality and care of our recruitment process. Our Consultants benefit from an experienced Internal Trainer. Daily, weekly and monthly support from the leadership team across the business as well the organisation operating with a clear guidance from our human resources function. This has led us to be awarded the ISO9001 accreditation and the Investors in People Silver award. We conduct staff and customer satisfaction surveys and continuously receive positive feedback, both on our approach to management and development and to our clients’ experiences. We ensure our staff understand what the business is doing through a programme of communication across the entire business, from our end of week wrap ups where we share the successes from the week to our Quarterly Launch Presentations where we review the previous period and outline our incentives, aims and objectives for the rest of the year. We pride ourselves on the collaborative nature of the business, our social and CSR committees ensure unity and a sense of community permeate the business. Once again, we are sorry you haven’t enjoyed working here.

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1,0

26 août 2015

Employé (anonyme)

Recommande

Approbation du PDG

Perspective commerciale

Avantages

Pretty central location so easy to get to as well as having good eating spots around, free fruit, rewarded for deals, a select few normal people you could hang out with at lunch (although saying that, only if you were allowed to have lunch).

Inconvénients

Probably THE worst company I have been with. Management micromanage and guide (or misguide in certain cases) and when their guidance had poor feedback from clients or candidates, they don't owe up to their own mistakes but blame the junior. Sending 30 average CVs to clients and spamming another 150 CVs out to prospective clients PER WEEK is the norm. They work on a basis that if you throw enough mud against the wall, some will stick. All spot business and never focus on long term partnerships, not that anyone would want to after being harassed and closed five times every day. They make every effort to not pay commission. And don't get me started on the poor commission structure. Very long hours, definitely no life. Bad hygiene and smell going around in the office and no ventilation.

Réponse de Xcede

10y

Thank you for taking the time to review Xcede. We appreciate that recruitment is not for everyone – it’s demanding and rewarding in equal measure, and we appreciate that people will not always want to remain in the industry, however our staff retention remains high relative to our peers. We are an Investors in People Silver certified professional staffing firm. We have an excellent track record of training and developing our staff to deliver class leading recruitment services within the digital marketing space. We are proud of our organic development - two of our equity directors joined as graduates. We successfully partner some of Europe’s most recognisable brands, proving to be an essential component of their recruitment strategy. One of our core beliefs is the value we add on a partnership basis and this reflects in the size and number of accounts we work with. We regularly review our compensation policy and believe we offer one of the most generous commission schemes of any staffing firm. We supplement our reward policy with a host of other benefits. Further we run regular sales incentives to reward high performance with trips to Barcelona, Paris, Ibiza and Chamonix, all happening this year. We run a 10 week training academy, with regular weekly training courses. Additionally we have an external trainer, make regular use of the APSCo training courses and have an executive management coach. Further, if you have worked here – you will be very familiar with the management teams’ open door policy, where all of our staff opinions and suggestions are welcomed and actioned where appropriate. This has led to us to getting a large break out space with free food and drinks, monthly massages, a PS4 and Sonos. Finally, we recently commissioned an external staff satisfaction survey as part of our commitment to providing an excellent work place and scored 86% across all areas. Please do not hesitate to contact a member of the management team if you wish to discuss your experiences further.

4,0

23 mai 2023

Director

Recommande

Approbation du PDG

Perspective commerciale

Avantages

A very autonomous business - suited for mature mindsets. Strong support from senior management on strategy and execution with expert knowledge Excellent commission structure Flexible and transparent

Inconvénients

Smaller team and operates like a startup Feels isolated from international business

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