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Job Title: Claims Technician
Division: Group Claims
Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart
Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers
Job Summary:
An entry level claims handler managing low value/complexity claims with support from a line manager to help achieve the Beazley vision of being the highest performing specialist insurer through the proactive management of claims. To support senior claims management staff to support and deliver projects and improvement initiatives as required. To support claims management to and work in a manner that best meets the challenges of our clients.
Key Responsibilities:
Individual Claims Leadership
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Manage individual claims with an expected or actual value at or below $100,000 with support from line management, from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
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Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
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Develop an understanding of Beazley’s Conduct Risk Policy.
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Authority & Minimum Standards observance
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Operate within approved claims authorities at all times.
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Maintain a thorough knowledge of industry regulations and minimum standards.
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Ensure compliance with the regulations and Beazley’s claims control standards and protocols.
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Supporting Senior Claims Handlers
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Support senior Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation.
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Operational
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Assist to ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate.
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Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.
Conflicts of Interest
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Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
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Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.
General
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Leverage networking opportunities within the business to develop standardised underwriting policy and best practice within Beazley.
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Develop best practice and disseminate business and class knowledge within Cyber and Specialty Risks teams.
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Work with peers within Cyber and Specialty Risks to maximise business opportunities and profitability within the department. This will include but not be limited to sharing market information, marketing sources and cross selling opportunities.
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Share and gather knowledge within the Beazley Group to ensure dissemination of best practice and maximise business opportunities and profitability across the Group.
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Production of presentations and marketing literature as required.
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Production of business plans/research documents for the Cyber account as required.
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:
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Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates FCA and PRA Conduct rules.
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Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
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Display business ethics that uphold the interests of all our customers.
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Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
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Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
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Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification:
Education and Qualifications
Skills and Abilities
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Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
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Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
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Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening
Knowledge and Experience
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Past claims experience establishing liability and/or settlement resolutions.
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Functional knowledge & understanding: Claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, Alternative resolution approaches
Aptitude and Disposition
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Outcome focussed, self-motivated, flexible and enthusiastic
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Professional approach to successfully interact with senior management/colleagues/external suppliers
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Diplomatic
Competencies
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Problem-solving
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Decisiveness
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Customer-focused
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Influencing others
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Team work
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Self-starter
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Analytical thinking
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Managing resources effectively
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Technical competency and expertise
Beazley GroupParisAn entry level claims handler managing low value/complexity claims with support from a line manager to help achieve the Beazley vision of being the highest……22j
AlmdudlerOôEin attraktives Bruttomonatsgehalt ab € 3.500, - (je nach Qualifikation und Erfahrung). Als Außendienstmitarbeiter Gastronomie (all genders) bist du Teil……30j+