Our mission is to help personalised travel agencies take off in the digital age

For travel agencies selling tailor-made trips, Ezus is the software that simplifies and automates travel planning, budgeting, document and supplier management.

Today, Ezus equips over 550 Agencies in 75 countries to get their business and brand off the ground thanks to its responsiveness and impressive, modern bespoke travel documents.

Our ambition is to become the best solution for producing, selling and managing leisure and incentive travel anywhere in the world.

At Ezus, we're building the Operating System for tailor-made travel producers, used by travel agencies in more than 80 countries worldwide

As we continue to grow, we're strengthening our Operations team to better handle day-to-day operations and support customer onboarding.

The Role

As an Operations & Technical Account Manager Intern, you will join the Operations team to help manage daily operations and support customer onboarding.

Your role will be to work closely with the team on operational execution, contributing to:

• Customer ticket management

• Data management and quality control

• Workflow automation initiatives

The goal is to help streamline daily operations and free up time for the team to focus on process improvement, documentation, and strategic projects.

This is a highly hands-on role with strong exposure to real-world challenges at the intersection of customer success, data, and product.

Your Responsibilities

• ️‍➡️ 1. Operational Support

• Assist with customer ticket handling

• Help maintain high responsiveness and service quality

• Contribute to the smooth execution of day-to-day operations

2. Data Management & Quality

• Review and validate customer data

• Perform data cleaning and manage imports when necessary

• Ensure the quality, consistency, and reliability of customer data

3. Automation & Templates

• Automate customer-facing documents (Google Slides, web pages, etc.)

• Design and create new templates for the template gallery

• Improve and optimize existing workflows

️ 4. Customer Communication

• Communicate with customers to collect or clarify technical information

• Provide the information required for onboarding

• Support customers on straightforward operational topics

5. Support & Continuous Improvement

• Contribute to internal documentation

• Share field feedback and customer needs with the Product team

• Help improve Operations processes and best practices

We're looking for an operational, curious, and resourceful profile who can quickly adapt to a fast-growing environment.

• ️ Skills

• Comfortable with digital tools (Google Sheets, web-based tools, etc.)

• Confident communicating with customers

• Good knowledge of HTML and CSS

• Comfortable working with and manipulating simple datasets

• Strong interest in technical topics such as data, automation, and software tools

You don't need to be a developer, but being curious about how tools and systems interact with one another will be a strong asset in this role.

Soft Skills

• Autonomous and proactive

• Organized and detail-oriented

• Strong customer-facing communication skills

• Comfortable with hands-on execution and operational work

️ Languages

• French: Fluent

• English: Fluent

➕ Nice to Have

• Previous experience in SaaS, Operations, or Customer Support

• Interest in the travel tech industry

What You'll Find at Ezus

Benefits

• Compensation based on profile and experience

• Swile meal vouchers ️

• 50% reimbursement of public transportation costs (Navigo Pass)

• Coffee, tea, and fresh fruit available every day

• Monthly team afterworks and activities

• A centrally located office in Paris (Poissonnière, 10th arrondissement)

And Beyond the Benefits...

• As the team grows, many future opportunities will emerge (international expansion, team leadership, internal mobility, and more)

• Join a company experiencing strong growth (+100–150% YoY), bootstrapped from day one and already profitable

• Work in a largely under-digitized industry full of exciting challenges and opportunities

• Thrive in an entrepreneurial environment that offers significant autonomy, ownership, and learning opportunities

• Be part of a driven, ambitious team with a strong collaborative spirit

• Enjoy a human-centered management style: no investors, no corporate politics - direct access to the founders, who are committed to building something meaningful

How to apply: Simply submit your CV or share a link to your LinkedIn profile.

• Contract Type: Internship (Between 6 and 6 months)
• Location: Paris
• Education Level: Bachelor's Degree
• Experience: > 6 months
• Occasional remote authorized
• Salary: 1000€ / month