After I applied they invited me to an AI assessment which was easier than I expected, I think that it focused more on English skills than customer support skills , later on they have tested my internet and typing speed , 1-2 days later they invited me to an initial interview with a recruiter, the guy was nice we had a call for around 45 minutes. The questions were normal and expected, they cared about gaming experience aswell for that specific role, at the end he said that they would reach me within 48 hours which is what they did, the recruiter emailed me saying that they were impressed and that they added me to the talent pool, I do not know if this is just a polite rejection or maybe they actually did , even though i expected an offer because everything went smooth but many companies have different orientations when it comes to candidate selection, the process was good overall :)