I applied via email and received a response within 8 minutes. I had a phone interview with the ops manager a couple days later which to touch base about the role. I then was interviewed in-person by the ops manager who went over typical interview questions with myself. I then sat down with the agent who completely contrasted the job description and was not prepared to talk with me…I then played email tag for 3 weeks before being told they hired someone else. I was coming into this interview over qualified for the position, with recommendations. Then to be told I had to accept minimum wage as salary, and any additional work was a “conflict of interest”. Not to mention that they wanted a “diversity hire” and essentially someone to teach them social media… Nobody can survive on minimum wage alone and for the ask of the job description compared to the componsation is quite ridiculous. Waste of time.

first brought into 1:1 with office administrator (HR) for overview of the job, more basic "how you work" questions. second half is a chat with an agent to see if you would be a fit with that particular agent(s). the agents themselves choose the candidate. depending on which agent you are paired with the level of formality could vary