HR round with recruiter, then two more rounds with the support team discussing about my past experiences in customer support and SQL queries, namely with SSMS. These three rounds took two weeks, then the recruiter ghosted me (I followed up a week after the interview and no response for over a month now) so I'm assuming no offer.

1. Meet with an HR representative for a standard intro interview 2. Quick secondary interview with the hiring director to get a better sense of applicable skills 3. In-person interview at the office in Boston, MA with 5-6 members of the support team, including the hiring manager