It started with three phone interviews between two people through a temp agency over the period of two days. After the third phone interview, I was informed that the hiring manager wanted to do an in person interview. The in person interview was a breeze. I met with the unit manager and the team lead for the client I would eventually end up working for. They asked a few general questions like why I wanted to work there, if I had any experience with difficult customers, the usual stuff. They explained what a typical day was like before opening it up to me to ask any questions I had. They also explained that everyone hired on is a temp at first but that they make it their goal to hire on temps after their contract ends, especially if the person shows initiative and acts like they want to be there, because a problem they've had on their team is people not showing up. Overall it was a great experience. I heard back a day later that if I still wanted the position, it was mine.