Applied online answering a set of about 25 questions which are situational, got an email within two days saying I was successful. Next was a telephone interview which lasted about 30 mins, STAR questions and background. They told me at the end of it that I was successful and that they would be in touch with a face to face interview date. This actually took a few months but eventually I was given a date and was told some things I should expect. On the assessment day there was a group of 6 of us, we were sat down and asked to introduce ourselves and then watch some videos about BT. We were then split into two groups, one group had to prioritise calls and discuss why and then present back to the interviewer. The second group went and did role play where you pretend to be on the phone to two different customers and are given information to help you deal with the calls. After this there was a 1 2 1 interview which felt more like a chat about background with some questions like “name a time you’ve felt proud” “a time where you’ve gone above and beyond” etc.