Hi, Thank you for taking the time to tell us about your experience with Square. We regret that you were not satisfied with the interview process at Square and we will discuss your feedback with the team to improve upon how we conduct our video Customer Service Manager interviews. The candidate experience is very important at Square and we value your feedback. Best, The Square Talent Team

Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll share your feedback with the team immediately. We will work to make sure that Square recruiters respond to candidates in a timely manner with a decision. Our video interview submission process allows us to scale our teams with the added benefit of enabling the candidate to show us why Square is for them. The candidate experience is very important at Square. We will re-evaluate the use of the video submissions. Thank you, again, we value your feedback. Best, The Square Talent Team