I interviewed with 3 supervisors. They specifically are looking for people that have worked in a call center environment and have worked with KPIs and/or other forms of quotas. Medical terminology is really needed to be successful at this job, but the supervisors are not trained in medical terminology themselves, so they don't feel it's necessary. Only one of the 3 supervisors worked as a Client Advocate.

The interview was very formal, easy questions ask, lay back management. Provided great explanation for the position and expectations. Interviewed with 2 people. The interview lasted 45 minutes, they gave me a tour to see each department. The employees seems friendly and professional.