There was a recorded video interview first, then I was invited for an in-person interview. I liked getting to take the tour before the interview. However, I got the impression that they have either a turnover problem or an attitude problem on the staff: a significant chunk of time in the interview was devoted to asking me how I would keep the job "interesting" after the repetition of giving the tour got boring. They kept pressing on that and I was puzzled, because I didn't know how to answer before actually having experience performing the job. Finally, it left a bad taste in my mouth because they firmly did not validate parking in their own parking deck for interviewees, and I was never contacted after the interview.

The video interview was very short and simple with only 6 or 7 questions total. It gave you two chances to answer. The time to prepare and read the questions did seem rather short as the questions were very long.

Interviewers were two women; friendly, took me to a small back office and asked me questions about customer service, my strengths and weaknesses, my past experience, and how I would handle certain situations.